The Ubases IoT development platform provides end-to-end operations support for key scenarios involving developers and end users:
- Targeted marketing notifications — Reach users through App messages, splash-screen campaigns, and other channels to improve conversion and device usage
- Efficient user support — Online feedback enables real-time issue response, while continuously updated help docs lower support costs
- Up-to-date information — Keep product information synchronized and provide a consistent user experience
The platform addresses three major pain points in operations: outdated documentation, inefficient user communication, and insufficient marketing reach—significantly improving device management efficiency and user activity.
App Help Documentation
Based on the Ubases IoT App, Ubases IoT provides a complete set of help content for IoT Apps. Customers with an OEM App can use this content as a starting point for their own App help center and explain each feature to end users.
Note: If the customer has not created a help center, the OEM App uses the standard Ubases IoT App help content by default so that users can still access general guidance.
To ensure a good experience for your dedicated users, we recommend creating your own App help center based on your actual business. Go to Marketing Center → App Help Docs, create a document, and optionally inherit the public Ubases IoT help content and languages. After creation, add, edit, or remove entries as needed.
